Company Name: CARTPILOT LIMITED
Website: https://cartpilot.co.uk
Contact Email: info@cartpilot.co.uk
Address: 27 Old Gloucester Street, London, England, WC1N 3AX
CARTPILOT LIMITED is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use any of our services.
By accessing our site or using our services, you agree to the terms of this policy.
We collect both personal and non-personal information to provide and improve our services:
Name, company name, email address, phone number, billing address
Login credentials (if applicable)
Payment details (processed securely by third-party providers)
Customer support queries and service request forms
IP address
Browser type and version
Device type and OS
Pages visited and session duration
Referral sources (e.g., search engines or social media)
We use cookies, pixels, and analytics tools like Google Analytics and Hotjar to understand site behavior and personalize user experience. You can disable cookies in your browser settings, though this may affect site functionality.
Your information helps us:
Provide our services effectively, including online store management
Communicate with you about services, pricing, and updates
Manage customer support inquiries
Improve our website, content, and marketing campaigns
Analyze traffic and usage trends to enhance performance
Comply with legal obligations
We process your personal data under the following lawful bases:
Consent: Where you have given clear permission
Contract: To fulfill obligations in a service agreement
Legal obligation: To meet UK laws and regulations
Legitimate interests: To enhance our services and manage business operations
We do not sell your personal data. However, we may share it with trusted third parties for legitimate business purposes, including:
Service providers: E.g., hosting, analytics, marketing, or payment gateways
Legal and regulatory bodies: When required to comply with legal obligations
Business transfers: If CARTPILOT LIMITED is involved in a merger or acquisition
All third parties are contractually obligated to maintain confidentiality and data protection standards.
We retain your information only for as long as necessary:
To fulfill service obligations
To meet legal and financial reporting requirements
To manage future customer support or account inquiries
When data is no longer required, it will be securely deleted or anonymized.
Under UK GDPR, you have the right to:
Access: Request a copy of the data we hold about you
Rectify: Request corrections to inaccurate or incomplete information
Erase: Request deletion of your personal data (subject to conditions)
Restrict processing: Limit how we use your data
Object: Challenge how we process your data based on our legitimate interests
Data portability: Request a structured copy of your data
To exercise these rights, contact us at info@cartpilot.co.uk.
We implement technical and organizational measures to protect your information, including:
Secure server infrastructure (SSL encryption)
Role-based access control
Regular software updates and vulnerability scanning
Data encryption and secure backups
Staff confidentiality agreements
Although we are based in the UK, some service providers may operate outside the UK or EEA. We ensure that such transfers are protected through adequate safeguards such as:
Standard Contractual Clauses (SCCs)
Adequacy decisions by the UK government or European Commission
Our services are not intended for children under the age of 16. We do not knowingly collect data from children. If we become aware that personal data from a child has been collected, we will take steps to delete it.
Our website may include links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. Please review their privacy policies before providing any information.
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review it periodically.
If you have any questions, requests, or concerns about this Privacy Policy or how we handle your personal data, please contact us:
📧 Email: info@cartpilot.co.uk
🏢 Address: 27 Old Gloucester Street, London, England, WC1N 3AX
Smart, scalable online store management solutions designed to boost efficiency, drive sales, and simplify your e-commerce operations—so you can focus on growth while we handle the rest.
