Company: CARTPILOT LIMITED
Website: https://cartpilot.co.uk
Contact Email: info@cartpilot.co.uk
Registered Address: 27 Old Gloucester Street, London, England, WC1N 3AX
At CARTPILOT LIMITED, we strive to ensure every client receives exceptional service and value through our online store management solutions. This Return and Refund Policy outlines the conditions under which you may request a refund and our stance on service cancellations or disputes.
Please read this policy carefully before engaging with our services.
This policy applies to all services offered through https://cartpilot.co.uk, including but not limited to:
Marketing and Promotion Management
Customer Support Handling
Store Performance Analytics
Inventory and Order Management
Product Listing and Optimization
Because we provide digital and service-based solutions, traditional product return policies do not apply. However, we aim to offer clarity and fairness when it comes to dissatisfaction or project issues.
Refunds are offered under limited conditions due to the nature of our services. A refund request may be considered in the following cases:
Service Not Delivered: If no part of the service has been started or delivered within 7 business days of payment (excluding agreed-upon timelines), and no access or input has been received from the client.
Duplicate Payment: If you were accidentally charged twice for the same service.
Non-Compliance with Service Agreement: If the scope of the service provided significantly deviates from what was agreed upon, and resolution attempts have failed.
Technical Issues or Failures: If persistent technical failures occur on our end and prevent service delivery despite resolution efforts.
Note: Refunds will not be issued for delays caused by client-side issues such as lack of communication, incomplete information, or late approvals.
We reserve the right to decline a refund request in the following cases:
Change of mind or personal preference after service has started
Dissatisfaction without clear and specific grounds for failure to deliver
Failure to provide access, inputs, or necessary approvals on time
Late or partial cancellation of subscription plans or packages
Services already rendered or partially delivered (e.g., marketing assets designed, campaigns deployed, or inventory managed)
All refund requests must be made within 7 calendar days of the service start date or invoice issue, depending on the nature of the concern.
Requests submitted after this period may be denied unless there are exceptional circumstances backed by evidence.
To request a refund, please email info@cartpilot.co.uk with the subject line “Refund Request – [Your Company Name]”. Please include:
Your full name and company name
Service or package purchased
Date of purchase
Reason for requesting a refund
Any supporting documentation or evidence (screenshots, emails, etc.)
Our team will review your request within 5 business days and respond with a resolution, which may include:
Full refund
Partial refund
Service correction or re-delivery
Explanation for rejection
Approved refunds will be processed through the original method of payment (e.g., card, PayPal, or bank transfer) within 10 business days from approval.
You will receive an email notification once the refund has been initiated.
Some of our services are offered on a recurring subscription basis (monthly, quarterly, annually). You may cancel your subscription at any time; however:
No refunds are issued for the current billing period
You will retain access to services until the end of the paid term
Cancellation must be made at least 48 hours before renewal to avoid automatic billing
For long-term contracts, termination policies may be outlined in a separate service agreement or SLA.
In cases where a full refund is not warranted, we may offer:
Service credits (for use toward other services or future projects)
Modification or rework of the delivered service to meet expectations
Discounted upgrades or additional consulting to resolve dissatisfaction
This is determined on a case-by-case basis and aims to foster mutual satisfaction and long-term client relationships.
If you are unhappy with a resolution or believe your situation qualifies for a refund under this policy, you may request further review by our senior support team.
In cases where an agreement cannot be reached, disputes will be governed by the laws of England and Wales, and subject to the jurisdiction of London courts.
CARTPILOT LIMITED reserves the right to modify this Refund and Return Policy at any time. Updates will be posted on this page with the effective date. Continued use of our services after changes constitutes acceptance of the updated terms.
If you have any questions or would like to request a refund, contact:
📧 Email: info@cartpilot.co.uk
📍 Address: 27 Old Gloucester Street, London, England, WC1N 3AX
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